Frequently Asked Questions

We're based in Norfolk and cover the whole of East Anglia. This includes Norwich, King's Lynn, Great Yarmouth, Thetford, and all surrounding areas. If you're unsure whether we can reach you, just give us a call.

Yes, we provide free, no-obligation quotes for all projects. We'll visit your property to discuss your requirements, take measurements, and provide a detailed written quote. There's no pressure – take your time to decide.

Timescales vary depending on the project scope. A simple fence installation might take a day or two, while a bespoke kitchen could take 2-3 weeks from design to completion. We'll always give you a realistic timeline upfront and keep you informed throughout.

Absolutely. For bespoke carpentry projects, we offer a full design service. We can provide sketches and 3D visualisations so you can see exactly what your finished kitchen, wardrobe, or furniture will look like before we start.

We use quality hardwoods and softwoods sourced from reputable suppliers. For outdoor projects, we use treated timber suitable for the British climate. We're happy to discuss material options and can accommodate specific requests.

For building works that require planning permission or building regulations approval, we can guide you through the process and liaise with the local authority on your behalf. Many smaller projects don't require permission, but we'll advise you either way.

Yes, we carry full public liability insurance and all work is guaranteed. We're happy to provide proof of insurance upon request.

For smaller jobs, payment is due on completion. For larger projects, we typically require a deposit to cover materials, with the balance due on completion. We accept bank transfer, cash, and card payments.

We understand that having work done in your home can be disruptive. We're flexible with start times and can work around your commitments where possible. We always aim to minimise disruption and leave your property clean and tidy.

Yes. If any issues arise after project completion, we'll come back and put them right. We also provide care advice for timber products and are always happy to answer questions about maintenance.